General Terms and Conditions (GTC)
1. Scope
(1) These GTC apply to all contracts concluded via the online booking platform
(2) The service provider is:
Hotel Bisenius
Owner: Neils Bisenius
An der Mosel 56
56841 Traben-Trarbach
Email: kontakt@hotel-bisenius.de
2. Conclusion of Contract
(1) By submitting a booking request via the online booking form, you make a binding offer to conclude a rental agreement for a hotel room.
(2) Upon receipt of your booking request, you will receive an automatically generated confirmation email, which does not yet constitute a binding acceptance.
(3) The contract is only concluded once we expressly confirm your booking via email or in writing.
3. Booking, Prices, and Payment Terms
(1) The prices listed on our website are final prices and include all legally required taxes, unless otherwise stated.
(2) Bookings are made exclusively online. Once your booking is confirmed, you will receive an invoice or booking confirmation with all reservation details.
(3) Payment is made at the accommodation. The applicable payment terms can be found in the booking confirmation.
(4) Unless otherwise expressly agreed, the booking amount is due in cash or by card payment upon arrival.
4. Cancellation, Rebooking, and Withdrawal
(1) A free cancellation of the booking is possible up to 7 days before the planned check-in, unless otherwise stated in the booking confirmation.
(2) If cancellation occurs later than the stated deadline, we reserve the right to charge a cancellation fee of 70% of the booking amount.
(3) Rebookings are possible depending on availability and may be subject to price changes. Please contact us in advance.
(4) Withdrawal from the contract must be made in writing. In this case, the above-mentioned cancellation conditions apply.
5. Check-In and Check-Out
(1) Check-in is from 2:00 PM on the day of arrival, and check-out is by 10:30 AM on the day of departure, unless otherwise agreed.
(2) Early check-in or late check-out can be arranged separately and may incur additional costs.
6. Scope of Services
(1) We provide you with the booked hotel room, including the services listed in the offer.
(2) Changes to room furnishings or additional services are reserved, provided they do not significantly impair the booked standard.
7. Liability
(1) We are liable for damages caused by intentional or grossly negligent breaches of duty in accordance with legal regulations.
(2) For slight negligence, we are only liable in case of violation of essential contractual obligations (cardinal obligations).
(3) Liability for indirect damages, consequential damages, or lost profits is excluded to the extent permitted by law.
(4) We assume no liability for the content of external links, as we have no influence over their content.
(5) The use of the parking space is at your own risk.
(6) The use of the E-bike garage is at your own risk.
8. Data Protection
(1) Our privacy policy applies and is an integral part of this contract.
(2) Personal data is processed exclusively for handling the booking and fulfilling the contract. Further details can be found in our privacy policy.
9. Jurisdiction and Applicable Law
(1) Contracts between you and us are subject exclusively to the laws of the Federal Republic of Germany.
(2) If you are a consumer, the place of jurisdiction is, to the extent legally permissible, the location of the hotel.
(3) If any provision of these GTC is invalid, the remainder of the contract remains effective. A provision that comes closest to the economic purpose of the invalid provision shall apply instead.
10. Final Provisions
(1) Any changes or additions to these GTC must be in writing.
(2) We may amend these GTC at any time, in compliance with legal provisions. The latest version is available on our website.
(3) By using our online booking platform, you agree to these GTC.